UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[DWarner115]

Same happened to me yesterday!  I am trying everything to tell PayPal that this is a scam and was never authorized, ugh!!

[Lu269]

Und, hattest du Erfolg? Wenn ja, wie? Bei mir wurden 66€ abgebucht.

[DWarner115]

No, I have not had any luck.  I have no idea what to do next.

[Bethbsilver]

I just received a note from PayPal that it is a legitimate charge

who are they and what have I supposedly agreed to?

[BertVW]

In April 16th I transferred €57,16 to this company. No idea what it is...

[kernowlass]

@Sheil1211 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[skntin]

I’ve checked mine and I don’t have any subscriptions. It’s also happening to me for the same amount and has been deducted four times over the last 6monts and I’m still waiting for PayPal to reply.

[Sheil1211]

It’s got to be a scam. I have limited my Association with PayPal, I’ve just decided I lost the money is gone and that’s it. PayPal was no help to me, so why should I even deal with them ?

[sunday_99]

Call your bank that you have your paypal account set to and see if they can cancel that transaction 🤞🏼

[Nikki9880]

I think It is from an app that was called My diabetes app. It is now Klinio. You may have signed up for a subscription to it. I forgot that I signed up and was just charged again so I went and canceled the subscription.