Trying to accept partial refund error message

[Vmiller117]

Trying to accept a partial refund from vendor error message “we’re sorry, looks like something went wrong on our end. Please try to submit again” I try again and same message. Please help

[PayPal_RebeccaN]

Hi @Vmiller117, 

Thank you for your post and welcome to the PayPal Community Forum! 

I am sorry to hear you are having issues accepting a partial refund on a PayPal case. 

Please ensure you are accessing the case and your Resolution Center via the PayPal Website. It can also help to clear your cache/cookies and try an alternative browser. 

If you still run into issues, I would suggest reaching out to us directly. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.