Supplier has told me to close the case before issuing refund

[Paularu]

Supplier has told me to close the case before they will make a refund. Should I do this

[Makeitso2]

Let Paypal deal with it , and don't close , when you do your basically saying your sorted. So no don't close it  contact PayPal via the dispute and leave it to them 

[kernowlass]

@Paularu 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.