Scam email

JessieER
Contributor
Contributor
I was emailed today by morrisonmattie and because I was busy at the time the only identification I saw was "Billing department PayPal". Correct label and attachment letter was believable. I rang the number within the letter and was told that someone had made a suspicious purchase of mid $300. I first noticed the man on the phone was rude and got suspicious when he became pushy and demanding. I was told my account would be locked for 24 hrs. I hung up (without complying or giving my information) and did my own research to find out the whole thing was a scam. Very convincing and concerning. Listen to your gut and hang up if you feel it could be a scam. Call them back on the main line and confirm authenticity of claims. In general, don't call any numbers that aren't verified and main stream. Hope this helps!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@JessieER 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity




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