Request for Clarification on Permanent Account Limitation

Tiantian007
Member
Member

Dear PayPal Team,

 

I recently received a notification stating that my account has been permanently limited due to “potential risk.” However, the notice did not provide specific details regarding the reason for this decision. I strive to adhere to PayPal’s policies and would greatly appreciate any clarification or additional information on what led to this action.

 

If possible, I would like to resolve any issues and understand if there are steps I can take to appeal this decision. Please let me know how I can proceed or if you require further information from me.

 

Thank you for your attention to this matter.

 

Sincerely,

Tina Mai

Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tiantian007 


 Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns ...in other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Tiantian007
Member
Member

I’m a bit confused,  just used my PayPal linked to my Apple account for my monthly subscription payment.

Login to Me Too

Aiman78
New Community Member
why is my account permanently limited, can you fix that and you can fix it as soon as possible,my name account zaqqif official fix that...!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.