I hope this message finds you well. I am writing to you today with great urgency and frustration regarding the sudden and permanent limitation placed on my PayPal business account. This arbitrary action has placed a severe burden on my business and personal livelihood, and I seek your assistance in resolving this matter promptly.
My business operates in the fashion industry, and we rely heavily on PayPal to facilitate transactions with our customers, many of whom have pre-ordered items and paid in full. The funds held in my PayPal account are crucial for us to produce their orders and deliver them on time. However, the sudden and unexplained permanent limitation of my account has thrown our operations into disarray.
Not only have these limitations disrupted our ability to fulfill customer orders, but they have also caused unwarranted distress to our clients. PayPal has apparently sent emails to some of our customers, labeling our business as a potential scam or fraudulent. As a result, confused clients have reached out to us, seeking clarification as to why they received such notifications. This has the potential to irreparably damage our reputation, despite us having operated for over six years with a clean track record.
I have meticulously reviewed PayPal's user agreement, both before and after the limitation, and can confirm that we have not engaged in any of the prohibited activities outlined. This leaves us in a state of confusion and frustration, as we have been given no concrete reason for the permanent ban.
The use of PayPal was a conscious choice to simplify international transactions for our business, as we have customers worldwide, including in the United States. If my business was ineligible for PayPal, it is incumbent on PayPal to review the provided information before accepting our account setup. This would have allowed us to explore alternative payment solutions, rather than facing the potential destruction of our business and reputation.
I implore you to reconsider your policies and review the handling of such cases. While it is essential to protect your platform from scams, the collateral damage to legitimate, small business owners like myself, who depend on their funds, is unacceptable. We are the lifeblood of PayPal, not the large corporations. It makes no sense that the policies that were put in place to protect us are now being used against us to destroy our business.
I request an immediate review of the permanent ban on my account and a thorough examination of the reasons behind it. We need access to our funds to continue fulfilling our customer orders and to prevent any further damage to our business and personal lives.
I kindly ask for your cooperation in this matter and request guidance on the steps necessary to resolve this issue promptly. Your timely attention to this matter is crucial, as the longer this situation persists, the greater the harm to our business and our customers.
I hope for a swift and positive resolution to this issue, as the future of my business and my livelihood hang in the balance.
