Permanently limited

[michiv]

My account was permanently limited and I can't anymore use PayPal. I believe I was used by a hacker and now I can't receive my salary using PayPal 😞

[kernowlass]

@michiv 

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[michiv]

Yes, I have. Gladly after searching on the web I found the message centre option. They replied at 9:51am saying that my account was permanently blocked based on a solid evidence therefore I cannot alter the decision. However, I received a text message from PayPal saying that my account has been restored and that I need to login to check my account status. So upon opening, there is no limitation and I can remove or add cards again which I can't do back when my account was still limited.

I also checked my email and received that they have reviewed the docs I submitted and that they removed the limitation places. So does this mean that my account was already restored to what it was before? Sorry for the long story.

ATM, the service agent reached out to me via call but I wasn't able to answer so she just messaged me and confirmed that my account is restored.

I thank you for your help and suggestion. Moving forward, I will be more careful with my account.

[kernowlass]

@michiv 

Paypal always limit your account if hacked until you can prove with documentation that you have regained access to your account and are the legal account holder, once paypal review the documents and are happy with them then you may get the limitation removed, sounds as if that is what has happened.  😊

[michiv]

I'm finally relieved now. I thought it will become permanent then I'm finished. Thank you for your help! 🙂