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Hello Can I know why I can longer use PayPal? Is there any thing I can do? Or is there any clarification you need from me concerning the document I submitted to you? Because I know that the document I submitted has all my three legal names on it starting from my surname first. But while filling in request for the PayPal account creation I start with my first name. Kindly note that my first name is Andrew [removed] and my surname is [removed] while on the document submitted my surname was captured first before my first name I wish you can reconsider your decision on this please Thanks
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You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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please help. i want to delete my account but i have restrictions on it and i need to send my id! but i just want to delete the account!!!!!!!!!!!!!
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Hi @svobo1,
Thank you for your post. I'm sorry to hear of the limitation. A limited account cannot be closed until and unless the limitation can be resolved. I am sorry for the inconvenience.
Olivia
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Same problem here. Nothing more than a reference to me violating the acceptable use clause, but can't explain what I was unacceptably doing
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I was also permanently limited with no reason, even though when I checked the user agreement again we have not been doing any activity that is not in line with the agreement.
I submitted all the documents required. A cursory google search would show our business is legitimate and has been functioning for years now.
I am unable to contact customer service, when I open the page all I get is the community option.
I went on Facebook chat and they were not helpful they just told me it's permanent and they have no response as to why.
Paypal was sending my clients messages that my business is fraudulent and a scam.
This is absolutely unacceptable and tarnishes the reputation of our business.
We did not receive any warning or email from Paypal asking to receive any further information or documents, just woke up one day with emails from clients asking why are they receiving emails that our business is a scam and they can't make payments?
Paypal is ruining the livelihoods of innocent people and businesses.
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Everyone who posts on here about being limited always says that they had broken no rules. However Paypal do not ban you for 0 reason. What would be the point? They make far more money from you using your Paypal account than interest on any held money.
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