PayPal Offers ZERO Seller Protection

[azdevil]

Been with PayPal a little over two (2) years and recently had a customer falsely dispute their transaction. My first dispute in about 250+ transactions. I provided everything to PayPal. Tracking. Proof of Delivery. At one point PayPal gave me the money after investigating the false dispute -- but then took it away the next day ($-3,000.00) because the customer is now disputing it at his foreign bank. It will take 90 days for a decision to be made. 90 days.

So to be clear, the customer now has the product and the money - thanks to PayPal's non-existent Seller Protection. I'll eventually be vindicated in 90 days if the bank also agrees --- but I'm cash poor now. Messes up my Cash Flow completely. Absolutely disgusted with PayPal. I have no faith in being a customer with PayPal if this can happen with just one dispute. I spoke with several people at PayPal over the course of several weeks trying to get this resolved. At no point did any PayPal employee offer the Chargeback Protection service. I had to read about it. Some PayPal customer support reps didnt even know about it. I am leaving PayPal for good. 

[kernowlass]

@azdevil 

The chargeback process is external to the PayPal system. The buyer's credit card issuer grants its members specific consumer protection which PayPal has no authority to replace or reduce. If a PayPal user initiates a chargeback with their credit card company Paypal have no way of stopping the claim. 

[azdevil]

If PayPal has no authority, then how can they protect a seller from unscrupulous buyers? Why do they advertise Seller Protection if they have NO authority to protect? 

[kernowlass]

@azdevil 

You may still have protection against a chargeback but you have to read up on paypals seller protection policy then you can see how and what protection you do or don't have.