Kenya money on hold

M_ash
Contributor
Contributor

Hi my name is Collins [removed] from kenya my paypal is kenyan paypal my funds were held for 180 days and after I received the email that I can access my funds I have been trying to withdraw without success My paypal has been permanently limited but by now I should have access to the funds.... Please help How can I withdraw my money from my account?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@M_ash 

 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.


Advice is voluntary.
Kudos / Solution appreciated.

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4 REPLIES 4
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kernowlass
Esteemed Advisor
Esteemed Advisor

@M_ash 

 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

khisa
New Community Member

my account was permanently limited six months ago and it had money, I received an email that I can now withdraw funds but my account will remain limited, I tried withdrawing my funds but it wasn't possible, kindly help me withdraw my funds.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@khisa 

 

Did you actually read my above post?


Advice is voluntary.
Kudos / Solution appreciated.
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M_ash
Contributor
Contributor

Contact paypal using their number [removed] anytime from 10am to 6 pm kenyan time for them to help you access the funds

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