cancel
Showing results for 
Search instead for 
Did you mean: 

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
konradfolfoldi
Contributor
Posted on

Hi all,

I ordered a backpack from a webstore via PayPal but after the complete I noticed that the name of the company does not seem to me as a clothes and accessories seller (Baoding zengrui machinery equipment sales co. LTD. <removed> ), and also there were some ‘strange thing’ in the automated confirmation email (like the mail account misspelled:<removed> )

I do not want to risk, what can I do now to get back the money? Open a dispute?
Greetings,

Konrad

1 ACCEPTED SOLUTION

Accepted Solutions
Solved

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
kernowlass
Esteemed Advisor

@konradfolfoldi 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

7 REPLIES 7
Solved

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
kernowlass
Esteemed Advisor

@konradfolfoldi 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
ClaudiaTri
Contributor
Hi, I have the same issue with the same seller (Baoding zengrui machinery equipment sales co. LTD). Exact same situation as yours. Did you find a solution? Thank you

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
konradfolfoldi
Contributor
Hi Claudia, I will wait until 30th of Dec, because that time will the 30 day interval will be ended. And if it will not be arrived that time, I will open a dispute and see what happens. I hope PayPal will help us if it’s really a scam. Greetings, Konrad

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
ClaudiaTri
Contributor

Thank you so much. So I understand that there isn't actually a way to do something as soon as one realizes that there is something wrong with a transaction and the "vendor" doesn't really exist. Which I realized as soon as I saw the strange email. The only thing one can do is to wait enough time and, only then, open a dispute. That's too bad. Let's hope it won't be too late then! Thanks for answering and good luck 🙂

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
konradfolfoldi
Contributor
Yeah… And good luck to you also!

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
kernowlass
Esteemed Advisor

@konradfolfoldi 

 

You're welcome !!  🤔


Advice is voluntary.
Kudos / Solution appreciated.

I probably bought something from a scam seller - what can I do now?

Options
Go to solution
konradfolfoldi
Contributor
My bad, I forgot to reply to you, sorry. Thank you for your advice! K.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.