I got hacked and they changed my phone# and 2fa

[Tonyjuice]

Last night I got a strange email from Paypal saying that I had been breached and I needed to contact a number, I did and they told me I had to act on it fast, so I listened and did what they told me and to make it short they led me to give them access to my pc, then the screen went black and I waited for them to tell me they finished, it was 4am so after they told me it was alla good I went back to sleep, now I can't access my main Paypal account anymore, and customer support won't help me, who should I contact?, also I had some money in the balance of that account, is there anyway to check if its still there? @sharpiemarker @kernowlass

[PayPal_JonK]

Hello @Tonyjuice, 

Welcome to the PayPal Community! I'm sorry to hear you've run into unauthorized access on your PayPal account. I can certainly understand this is a concerning situation. I would first recommend reaching directly out to our Customer Support teams to report the unauthorized access to we can help you secure your PayPal account. However, if they gained access to your computer, we would certainly recommend running an anti-virus or malware scan as well. You may also want to change your passwords and security questions for all your email accounts and accounts with any financial institution or any other institution with your personal data.

 You may also wish to put a fraud alert on your credit record with one of the three major Credit Reporting Agencies (CRAs); Equifax, Experian, or TransUnion.

Although each CRA is a separate entity, you only have to contact one of the CRAs and they will automatically notify the other two.

Best wishes, 

 - Jon K

[Tonyjuice]

Already did and now i got my account back, but my balance is gone, i havent talked to a real human yet so how do I get my money back now? The transaction log says that i bought a cellphone from backmarket inc, i never did that, please help me @PayPal_JonK, -Tony

[PayPal_JonK]

@Tonyjuice. thanks for your reply! If you have your account back and you can see the transaction in your PayPal Activity, you would want to open an Unauthorized Dispute through our Resolution Center. If you run into any road-blocks along the way, please don't hesitate to reach out to our Support Teams for assistance.

Best wishes!!

 - Jon K