How to dispute a transaction that is not in the transaction history

[iizzyy]

I received an email on my paypal account with transaction details but I can't find it in the transaction history when I login

[kernowlass]

@iizzyy 

Sure its not a spoof / fake paypal email?

Can you give a gist of content without any personal information?

OR do you mean you paid as a guest buyer with a credit card to a sellers paypal card reader and did not log into your paypal account to pay for the item?

[iizzyy]

@kernowlass this is precisely what happened I made a purchase without logging in, and I used the same email as my Paypal email account

[kernowlass]

@iizzyy 

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.