How can I get my PayPal back right after I been deactivated

Heather257
New Community Member

I been helping my fiance out with his stuff.. he let friends send money to my PayPal for the stuff he is doing an PayPal deactivated me

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Heather257 


You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378





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TayoCrz
New Community Member

I received a payment to my PayPal account via the Depop app at the weekend (approx. 500.-). At the same time as the payment arrived, my account was first restricted and then immediately deactivated. So far I haven't found a reason, apparently I violated the guidelines, but how can this happen if I just received money?
There is no open/closed case under the Conflicts page and I cannot contact PayPal. How can I cancel the deactivation of the account. I have no chance to do anything about it, PayPal has restricted my account out of nowhere and now keeps about 600 CHF that belong to me.

Thanks for any help!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@TayoCrz 

 

Most common reasons for an account limitation (not all) are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy.
Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378


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