Fraudulent Refund for a transaction that happened in 2019

[HMoxham]

This week PayPal have rewarded a buyer a refund to a transaction that took place 3 years ago (2019).

I have tried to contact PayPal through CHAT and phone, but after being passed to 4 different people and on the phone for 46 minutes I got cut off.

My account is still showing that I owe PayPal money. Has this ridiculous situation ever happened to anyone else?

[kernowlass]

@HMoxham 

It could not have been a paypal dispute if it was that long ago.

So the buyer must have done a chargeback via their card issuer?

The chargeback process is external to the PayPal system. The buyer's credit card issuer grants its members specific consumer protection which PayPal has no authority to replace or reduce. If a PayPal user initiates a chargeback with their credit card company Paypal have no way of stopping the claim.