Fraudulent GrubHub Seamless Charge

epicanthus
Contributor
Contributor

This evening I was charged $99.49 for a GrubHub Seamless charge from San Francisco (I live in Colorado). I went to Paypal's Resolution Center to dispute it and was notified that, "We're sorry, you can't file a case on this type of transaction." Anyone else have this issue or know what to do? Thanks!

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jvanfleteren
Contributor
Contributor

This also happened to me. I was charged 45 dollars to some location in NY. I got an email as soon as the order had come through the person using my account changed the address and my phone number. I reported the charge as fraudulent as soon as it was charged and was still "pending" from both paypal and Grubhub. I called the location the food was ordered from even. Paypal first acknowledged the pending charge was fraudulent, but once the charge was posted they then claimed the opposite. I fought the charge with grubhub but due to the fact that Grubhub deleted my account information with Paypal to "protect my account" from future charges, they could no longer give me a refund and had to go to Paypal which has already refused to fight the claim or allow me to repeal it. I will either be closing out my PayPal account completely if it's not addressed. There are enough people this is happening to prove there is a lack of consumer protection from Paypal and Grubhub and definitely feels like negligence. 

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