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Order from Grubhub Seamless charged to my account

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Blondy56
Contributor
Posted on

I had two orders charged on my account that I didn't make.  They weren't even delivered to my home.  I disputed it with PayPal and they say that I'm denied because it was an unauthorized order.   I'm not even sure what that means.

30 REPLIES 30

Order from Grubhub Seamless charged to my account

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Ragnar_Lothbrok
PayPal Employee
Good day @Blondy56, welcome to the community and thanks for posting. First, I must say that I am sorry that your case was denied for an unauthorized transaction. If you still don't recognize these charges, please contact your bank and they will contact us in the course of investigation.

Order from Grubhub Seamless charged to my account

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Lemonadedaze
New Community Member
I’m going to have to cancel my Grubhub account. I do NOT understand how is it I’m charged for seamless ? I pay a yearly fee not to have delivery charges with Grubhub with a minimum $12 order. Yet I see I’m being charged for seamless at about $30 a pop!!! Something fishy going on

Order from Grubhub Seamless charged to my account

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Kjmartin
Member

Same here. A 78.00 charge for food delivery in Pittsburg Pa. I live in Denver, Colorado. My bank said it is theft. 

Order from Grubhub Seamless charged to my account

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Lp0924
Member
This EXACT thing happened to me this morning! Now I have to go through the dispute steps. What is going on??

Order from Grubhub Seamless charged to my account

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CathyLarson
Contributor

I had the exact same thing happen on my Paypal account, 2 transactions on the same day.   PayPal denied and closed within minutes.  I live in CA and both transactions were in for delivery in NY.   I have filed a claim with GrubHub and will also contact bank, shame on Paypal for such low standards in customer service.

Order from Grubhub Seamless charged to my account

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Theresa4tgl
Contributor
I had the same thing happen last month, 7/27 in the am and just a few mins ago in the am, 8/27. I called them last month about it and was called a liar. They said I gave someone permission to use it. There's only a charge. I never received text messages as they do for orders of anything being ordered or delivered. If you look at their BBB reports they are notorious for doing this. I want my money back.

Order from Grubhub Seamless charged to my account

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mediamavven
New Community Member

This just happened to me, too! I just so happened to check my account for another reason and noticed two charges for GrubHub orders I did not make on March 25th and 27th. I went straight to GrubHub to challenge the charges there online chat feature. You can also email them. I was told they are escalating my case and will receive a response in 24-48 hrs. I would try GrubHub first. Much luck!

 

Order from Grubhub Seamless charged to my account

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BODYtalks
Contributor
I just had 3 charges from grubhub seamless all less than 2 minutes apart. How in the hell does this happen PAYPAL. I have NEVER ordered anything on grubhub LET ALONE pay for food using paypal

Order from Grubhub Seamless charged to my account

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Briberry2824
New Community Member
This happened to me too! They said I set up a Grubhub Seamless account which I didn't do, and two food orders from out of state were made back to back for nearly $100. Grubhub won't help and PayPal won't either, saying it was 'preauthorized'.

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