Fraud on my Visa card, my provider suspect a parallel paypal account with my card

[Da16ny]

Hi, my card has been debited twice with a paypal transaction, but this transaction hasn't been debited in my paypal account. I tried to report in my paypal account but it is not possible, as their automatic system requires to select the fraudulent transaction (not possible as it hasn't been debited on my account). My card provider suspects a paralell account with my card at PayPal. I have several cards an I'm worried. I dont' know how to report.  Can you help please ? With heartfelt thanks

[PayPal_Ajay1 · Accepted solution]

Hello @Da16ny  
Welcome to the PayPal Help Community and thanks for posting here!
I understand your concern about the duplicate payment from your PayPal account. Request you to kindly refer to this article to understand how you can issue a refund www.paypal.com/cshelp/article/help101. You can reach out to our customer support team for additional help or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact option at the bottom of PayPal page. 
Hope this information helps,
Ajay
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