Claim refused despite overwhelming evidence of a corrupt and fraudulent company

[SpookyElectric1]

A company I bought three products from (all the same and were intended as Christmas gifts) delivered very inferior products to those advertised. I have since discovered that many customers have either not received their purchases at all, or have experienced the same as me – ie. the products delivered are not those advertised. On TrustPilot the company has a string of bad reviews (https://uk.trustpilot.com/review/appreciablet.com). The company also runs under various names and send emails using different domain names. I presented all the evidence to PayPal but they still rejected my claim on the grounds that I provided no valid proof that I returned the items. I didn't return them because, as I pointed out in my correspondence, the cost to return would be more than the original cost of the products (the return address was the USA and I am in the UK) and I had also thrown the products away (as they were so poor). Anyway, I guess I'm probably *beeped* but I won't be using PP ever again, thats for sure!

[kernowlass]

@SpookyElectric1 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments. That is why its best for you to research companies using Trustpilot etc before going ahead and buying from those companies.

Paypal they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Nursx2]

This is **bleep**! Paypal is a fraud also!

[kernowlass]

@Nursx2 

https://www.paypal.com/us/cshelp/article/how-do-i-close-my-paypal-account-HELP247