Cant resolve account

[Temp20240102B]

I had a number of small transactions taken from my bank account to my PayPal account that I didn’t authorise, once cleared I deposited it from my PayPal to my bank before someone else did changed my password etc. I received a refund from my bank and then PayPal asked for it back? I paid the debt and I’ve had no help Now I can’t resolve my account. It tells me to resolve a negative balance which I’ve already done. But when I click on it it asks me to add my bank so I try too and it sends me to resolution centre showing me 2 closed cases so I can’t do anything at all. Any ideas?

[PayPal_Ayesha]

Hello @Temp20240102B,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having trouble with your account and I understand this can be quite concerning. As you mentioned that you have already paid the debt but the system says the there is still negative balance, I would highly recommend you to contact PayPal Customer Support Team through the available contact options on our website so that our representatives can review and help you fix this issue. You can contact the team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook by sending PM, Twitter and Instagram on DM.

Regards,
Ayesha