Buyer paid, Payment on hold, Unable to find the transaction in my PayPal

[j9mmy]

Selling something through Facebook Marketplace. Buyer has notified me that they sent the money through goods and services, and I can see that via email. In the email the payment is on hold and asks me to provide shipping information which I get, but I am unable to input it since I can't find the transaction anywhere on the website nor the app.

I've been waiting about 3 hours for it to appear. Is that enough? What am I doing wrong?

(This is my first time selling online)

[kernowlass]

@j9mmy 

BE VERY CAREFUL ITS NOT THIS SCAM  ....................

SCAM.

They encourage you to accept a direct Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.