Blocked funds for no reason

[LGBB07]

15 of May i sent 2,900 from my personal account in Coinbase in order to send them in my Bank and Paypal blocked the funds for no reason. I am sending messages through the message center, i am calling the help lines 3-4 times and still not solving my issue and not giving me a reason for blocking my funds. Paypal has blocked my funds and sent an email with no specific information about the reason. The statement (in the email sent to me) 'If there are funds in your PayPal balance, they will be held for 180 days to cover any disputes your buyers may open' is totally false and illegal.

The account is personal not business and of course i have never used to receive funds from clients. I do not accept the funds to be blocked for 180, i demand the funds to be unblocked so i can transfer them in my personal account in my bank (which i have successfully verified through Paypal) or send them back to the origin (Coinbase). I have already called the customer service and appealed for this illegal action of Paypal (REF ICA 2866071) with again no reply! After many calls another request was to verify my address which i did by sending 2 different bank statements from very weel known financial institutions. My funds still blocked.

Ps. Paypal knows my name, my passport number, my address and each time a new representative with a first name only replies to my very serious queries. This is totally inappropriate for a company of the size of Paypal. Paypal should declare the name and surname of the customer service representatives and have dedicated representative for such cases.

This is a very unpleasant situation and no need to say that all my rights are reserved.

[kernowlass]

@LGBB07 

Everyone who posts on here about being limited always says that they had broken no rules. However Paypal do not ban you for 0 reason. What would be the point? They make far more money from you using your Paypal account than interest on any held money.

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[LGBB07]

I strongly believe that my case is different and find below my statement. 

Paypal are keep sending me an email that makes absolutely NO sense and in each communication there is a different agent that says different reasons for blocking my account. I have also already appealed on this case and there is no response. 2 weeks my funds blocked.

That is the reason i consider Paypal attitude illegal and suspicious. 

To be more specific:

1) My account is personal not business - they state that they k]block my funds for 180days for disputes from clients THIS IS A JOKE

2) My account has no security issues i only made ONEtransfer from a personal account in Coinbase

3) Paypal have blocked my funds for no reason and with no explanation

4) I have repeatedly asked Paypal to send the funds back to Coinbase 

5) I am following Paypal instruction for refund and it is not working - i do not have the option to refund

6) I have called 3 times the call centre and the reason they say my account is blocked is that i have to send a proof of address which i have already done. Paypal can see the history of emails/messages for that. I have sent 2 different bank/card statements to verify my address.

What is your response on the above 1-6? @kernowlass 

[kernowlass]

@LGBB07 

🤷

I have already advised you on what to do, you can try contacting customer services (hence I provided the link),  or not, matters not one jot to me to be honest. 

[LGBB07]

I have done that Paypal customer service is useless each time they come back with a different answer and no reason for blocking the funds. And each time a new representative. 

[kernowlass]

@LGBB07 

ok