Account limitation

[dugi25]

I have sold product to buyer. He paid for it via paypal.

After some months buyer unfairly decided to ask for chargebacks.

Due to this my account was limited.

After review all my cases are Status:Closed
The case was closed in the sender’s favor based on the info provided.

Why my account is still not unlocked?

[kernowlass]

@dugi25 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[PayPal_Ayesha]

Hello @dugi25,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that your account is limited and I understand handling with limitation can be quite concerning. I recognize the importance of getting this taken care of. Generally, even though the chargeback was resolved you would still need to provide information to resolve the limitation of your account. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please do let us know by contacting our PayPal Customer Support Team through the available contact options on our website so that our advisors can have a closer look at the situation or through the alternative contact option that has been shared by @kernowlass. To know more about why an account gets limited, please visit the link.

Regards,

Ayesha