Account blocked after 2 years

Anirudh-333
Contributor
Contributor

I have created my account in April,2021 and I was 18 by then. I was born in Jan,2003. But recently, when I submitted my documents, I received a mail saying "We've reviewed the documents you submitted and determined that you were under 18 years old when you opened your PayPal account. You must be at least 18 years old to sign up for a PayPal account. From now on, you can't send or receive funds with this account."
I am not sure what to do now. I dont see any direct contact to connect with paypal. Can someone help me with this? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Anirudh-333 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



Advice is voluntary.
Kudos / Solution appreciated.
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