Account access is permanently limited after submitting valid reason for transaction @kernowlass

sm1604
Contributor
Contributor

 (1st transaction and "for Family and Friends"). I requested a friend $400 I lent him; he sent the money as "for family and friends" but still got a message saying the money was being held. After clicking the "Know your options" link, I confirmed my identification, and submitted a few words about what the money was sent for, saying that it was money I lent him during a vacation trip we had together. Still, I got a notification about 4 minutes after my submissions saying "Your account access is permanently limited". I'm so confused on why I got that answer, and why so fast. I'm not even a seller, my friend sent the money with the correct label of "family and friends" and don't know what the issue may be. I don't know how to appeal for this, given that the written proof I sent was already an appeal I believe. How can I contact an actual person from the help center? Is it because now is not their operation time that I get transferred to a robot voice chat? Is it because my account is fairly new (1 month old at most) that I got this error? What can I do to fix it? I'm honestly so lost now. It's the first time I have used PayPal ever and I'm hitting dead ends right now. @kernowlass

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PayPal_Bindu
Moderator
Moderator

Hello @sm1604 

 

Welcome and thanks for posting in the PayPal Help Community!

 

I do understand your concern regarding your account being permanently limited. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account. If there is a balance in the account, it'll normally be held for up to 180 days to minimize any potential risk. After 180 days, you’ll be notified of your ability to withdraw the balance. You can try an appeal by contacting the Support Team. You can find the options to reach the team here : How do I contact PayPal customer service?
 

Hope this information helps,

Bindu

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