A purchase was made by some company ive never bought from.

[Fresh541]

Hey everyone. So ill keep it short and sweet. A purchase was made by some company ive never bought from. Im disputing it and now paypal has heard back from said company saying i bought some item for x amount of dollars. I never bought anything or recieved any item. My question is now paypal is asking me to send any files i have to prove my case. What files could there be if i didnt buy anything i dont understand what info i can give them

[kernowlass]

@Fresh541 

If it was one of these social media China websites then they change names all the time so you may not recognise it?

Not sure what files they expect you to upload so your best bet is to ask?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[Fresh541]

Thank you for taking the time to reply to my queation. I am waiting for a answer back on what if any files they are expecting. I didnt think about reachong out through facebook, thats genious. Thnk you and have a great day