In November I ordered two adjustable dumbbells from zeaqi store. The website from which I ordered the item was gone within few days after I made a purchase. Zeaqi store was not mentioned on the website and I found out about it only after I paid. After googling I found this forum with all the complaints.
I contacted zeaqi store via e-mail and got the tracking number. At the beginning of December, I contacted them again, before receiving the item because I was worried about getting the wrong item. This was due to negative reviews and the fact that on the tracking website I noticed, that my package left the "International Small Package Business Department". I asked if the box which was supposed to weigh about 50 kg is considered a small package. Zeaqistore did not react to these concerns.
Instead of Dumbells, I got a wristwatch I did not like the watch and I did not want to keep it. The brand of that watch is unknown even for google, with no warranty, and the worst thing about it, it has 3 small scales with pointer only draw on the clock-face. It looks stupid and it is useless. I contacted them again. Zeaqi store offered:
- 40 percent refund (I declined because the watch I got is not worth it and I do not intend to use that watch). Later they offered me a bigger refund.
- send the item back and get a 100 percent refund, but refused to pay for postal services which would be about 4,5 EUR. I declined as accepting would mean that I lose 4,5 EUR and left having nothing with a ruined mood. Also, I did not trust this "store", so I would not like to send Item back with no reassurance, that I get back my money.
I suggested 3 options:
- Refund me 90 percent (about 20 EUR). I managed to negotiate from the first offer of 40 percent to 17 dollars refund (I paid almost 25 dollars).
- Send the item back and zeaqistore should refund me 100 percent + postal services. They refused.
- Send me my dumbells, that I order, with no additional fees and after I get those dumbells I send back the wristwatch and zeaqistore should not cover postal services for this. Zeaqi store did not react to this offer.
During this conversation with zeaqistore I contacted Paypal. And they refunded me 100 percent and I got to keep that stupid watch. Although, there were some issues with Paypal solving the case it ended well for me.
In conclusion: the worst thing you can do is to do nothing. The second worst thing to do is to accept the first offer of a 40 percent refund (they can and will offer you more). And always contact Paypal no matter what.
It was really tempting for me to reply to zeaqi store that I accept 17 dollars refund after getting my refund from Paypal and see what happens 😊 I hope Paypal will somehow get their money back from that zeaqistore with a surcharge. Sorry for the long read. Good luck to everyone who encounters this "store".
