i got the package of sand instead of my item

[MARCOKREUS]

I think i've got scammed by this seller. Good thing that I sent money through G&S to seller, I am about to take an action, but before i take the action i need some help from paypal community .

today i received the package from Russia. and this was not the item i purchased it was the pack of sand. After i receeive this item, I became speechless, i asked him through DM and saying what the hell is going on and he just said he doesnt know nothing and told me to just open a claim. I was so shocked that he just boldly say stuff like that. Now i opened the case but i am afraid he can manipulate the situation. I am not really familiar with the claming system. 

In addition, he uploaded a tracking number which is not belong to me. What action do i need to take, it is kinda pointless that i send the item back because it is pack of sand.. tell me what to do !  

[PayPal_RebeccaN]

Hi @MARCOKREUS, 

Thank you for your post and welcome to the PayPal Community Forum. 

Wow, I am sorry to hear this has happened, I understand how concerning this must be for you. 

I am relieved to hear this was sent as a Protected Payment. Therefore, you have your PayPal Buyer Protection! 

I would recommend opening up a PayPal case under the reason code 'Significantly Not As Described'.

If you feel that you cannot work with the seller to come to an amicable resolution, you can always escalate your claim to PayPal.

You will see your PayPal case on your PayPal Resolution Center. You will also receive all case updates in your email. 

I hope this helps

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.