i got an email from paypal saying theres been fraudulent activity in my account

[yohandimartono]

hi everyone,

i just got an email from paypal which describes a transaction of 800$ which i have not done. the email describes this to be fraudulent activity in my account but checking the apps and login on the web has shown no activities on my account whatsoever..

i tried calling the regional call center in singapore but it was closed at the moment so i'm currently at a loss since the email says it has 24 hours until it is charged.

any thoughts?

[kernowlass · Accepted solution]

@yohandimartono 

Looks like a spoof then NEVER USE ANY LINK OR CALL ANY PHONE NUMBER ON IT.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[yohandimartono]

ah good then!

i removed all my payment details just in case. to make sure no automatic payment was done...

the mail was from service @ paypal . com and looks so legit...

but i guess the "calling users by their full name" wasnt there in the email so yea... thanks for the reply!