how do you remove an request for payment

tomscot2
Contributor
Contributor

I received a fraudulent invoice from Collene LLC in Wyoming (their is no such company listed by the Wyoming Secretary of State). 

How do I remove the request for payment from my activity?

I tried to start a dispute, but I haven't paid is so their was nothing to dispute as far as PayPal is concerned.

 

I can imagine this going to be increasing problem.

 

 

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tomscot2
Contributor
Contributor

I decided to all PayPal Customer Service. They said that these scam invoices have a been big problem the last few days.

 

The solution:

Access the account with web browser.

Click on Activity

Click on Invoice

Click cancel invoice.

 

I wish this would have been an option when you click on the invoice that shows up on Dashboard view.

 

 

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4 REPLIES 4

Smithcraft
New Community Member

I figured I could deny or remove a scam request from the Android PayPal app, but it isn't clear how to do that, and I didn't want to accidentally approve of sending $1990 to some **bleep**, so I logged into the PayPal website. I still didn't see anything to cancel the request.

 

But in the footer from the email that was sent as a reminder that I had a money request, there was a link at the bottom of the page to decline the request, and I had to use that link to decline getting ripped off.

 

This link is not in the original money request email, just in the reminder email.

 

I certainly seems that PayPal could make declining a scam request a bit easier.

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tgpet
New Community Member

I had to go through my computer (not my iphone) to cancel the invoice.  I then called into customer service and reported the fraudulent invoice.  They have reported the account holder.  That is what I was told.  

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Solved

tomscot2
Contributor
Contributor

I decided to all PayPal Customer Service. They said that these scam invoices have a been big problem the last few days.

 

The solution:

Access the account with web browser.

Click on Activity

Click on Invoice

Click cancel invoice.

 

I wish this would have been an option when you click on the invoice that shows up on Dashboard view.

 

 

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SRuf1a
Contributor
Contributor

In order to cancel invoice, you have to send an email to the seller. Thus, the scammers are notified that they have connected with a "real" person.

Is there a way to delete it anonymously?

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