have no tracking number

[arnoldaz2]

Send my first sold item on paypal business got money on hold.by mistake package has no tracking number.if the buyer decide to cheat on me and say he never recieve a item paypal will refund him my money what can I do ?

[kernowlass · Accepted solution]

@arnoldaz2 

If buyer opens a dispute for non receipt of item then yes normally a buyer is refunded if you can't provide tracking to show they received it.

But to be fair most buyer are honest and I send loads of low cost items un-tracked and take the risk and rarely do I face a claim.

However read the link for the hold process.

https://www.paypal.com/ie/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...

And then go and read up on paypals seller protection policy in the user agreement so you can risk assess future transactions.