customer says their invoice is flagged as potential scam

[humgry]

so I run a small business and have never had a problem like this, I'm not sure if the buyer is trying to scam me or not... I sent an invoice for their order and the buyer dm'd me saying "it says the invoice isn't available and has been flagged as a potential scam" then asked if I accepted cashapp. (which is always a red flag to me) I sent the invoice the same as I do for all my customers, had no problems, and I haven't been notified by paypal telling me they're withholding my invoice/not allowing anyone to pay. I also haven't had any disputes on my account, or really any problem with it, so I highly doubt they're telling the truth. just wanted to get some input from others that may have had something similar happen, and if I am actually flagged as a scam, how could I resolve this? thanks 🙂

[PayPal_JonK]

Hello @humgry, 

Welcome to the PayPal Community Forum! I'm glad you reached out about this. While it's true, PayPal has tightened a few strings regarding the sending of invoices lately, we would not allow one to be sent and then flag it after the fact. If there was something off about the invoice, PayPal would not allow it to be sent. 

And absolutely, anytime someone asks you to send money through another payment processing service, it's a huge red-flag. It does sounds like this particular buyer may not exactly be on the level. Here's an article on Common scams and how to spot them just in case you run into something similar to this in the future. 

Good luck with this and your future sales!

 - Jon K

[anaesthetic · Accepted solution]

I just got off the phone with support for the same issue. I'm a freelance writer and have a longstanding account as does my client, with whom I've been working for almost a decade. A month or so ago this became a problem. The alert won't let him view my invoices let alone pay them.

Support says it's a known issue and you can submit a merchant ticket at www.paypalsupport.com for customized support. I'm not sure if it will do much good. Otherwise, she recommended doing a funds request. These workarounds are less than ideal if you use the invoices for documenting and taxes.