buyer got refunded even tho I send paypal proof

[leoniemxc]

a guy bought something, sent the money - I sent him everything and the topic was done to me… Then he just demanded a refund, so I sent Paypal screenshots of our conversation- as a proof (as objection when the case was open)… Paypal just refunded the money back to him… Now the case just got closed, can I still do something??

[kernowlass]

@leoniemxc 

Sorry can't advise, you haven't even said which dispute the buyer opened let alone any details on what happened.

[PayPal_Olivia]

Hi @leoniemxc,

Thank you for your post! 

I'm sorry to hear that the case was closed in a manner that you disagree with. As @kernowlass mentioned, letting us know the type of case will help with the guidance that can be given here. If you'd like to reply with more information about the type of the case and the situation at hand, the community may be able to help guide you about whether or not an appeal may be possible and if so, what to request and offer for best results. 

If you'd like to skip that and go straight to discussing it with a representative of PayPal's Customer Service team, please see the linked article.

I hope this helps!

Olivia