Xingyao e-commerce Co., Limited - Scam company

[jonesgirl07]

Hi,

Like a lot of people on this forum, I have been the victim of the whole order then get a different cheaper item. I opened a dispute with the company because I never received the item. We went back and forth for 20 days and then paypal stated I had to escalate my claim or it would be closed. I did so. The item then came in the mail and was not even what I ordered. I let paypal know, and included pictures. Paypal stated I must return the item even though I was sent the wrong one. That would be fine except the cost to send this back to China is huge and currently the post office says they cant accept packages to China because of the virus. I feel the company should have to pay return postage since it was their mistake, or resend the correct item. Now that paypal has stated I must return the item, I can no longer write anything on my claim, only the return tracking number. My text messages to paypal go unanswered. This company from China is one of many doing this while bait and switch thing. But from what I can see, paypal does NOT protect the customer, and is actually encouraging companies to continue this fraudulent practice by letting their practices continue. I mean I was shocked how many people have left posts here and yet Paypal ignores what is happening. In a previous post, someone had given some links to places we can lodge a complaint. Maybe the FTC?  Can someone send me that link again please?  and any other place where I can lodge a complaint?

thanks

[BlueBouy66]

Hi Annie

Don't give up!! Did you use a credit card or debit card? If so contact them and tell them you have been the victim of a fraudulent activity. To help them understand what has happened highlight and copy all your conversations with paypal and the seller (via the paypal agent). I paid through paypal with a debit card but through the "Chargeback" system they are now looking to get my money back from paypal!  

It certainly makes you ask, what's the point of paypal?

Contact your credit/debit cards bank and talk to them.

Good luck

Les <removed>

[Annie132]

Thanks Bluebouy, I paid by debit card and didn't think there was any hope of getting money back through bank but maybe I should try, thanks again.

[Russf]

I’ve just had a full Refund from PayPal I kept messing then and opened a dispute and pointed them to this growing thread didn’t have to send the item back either It has taken a while but finally I have it back

[Annie132]

Really?  I told them about this thread too but they ignored me, maybe I will try that again, do you have the name of the agent that refunded you please.

[JessTB]

I pointed to this thread as well, didn't work....

[Annie132]

Well the bank have told me I would need to return the item or at least sent it off and if it's refused use that as evidenceď. However I will not be sending anything anywhere as it seems completely futile and costly so I have given up going down the bank route 🤷‍♀️. I am still waiting on a response from PayPal to my latest messsge but I'm not holding my breath, it seems like they are stalling as my claim 'expires' tomorrow so then I imagine they will say I took too long to respond and then close my claim in favour of the seller/scammer.

[KAZTILLY]

Hi Annie Don't give up, I kept messaging PayPal asking them to investigate this company, I also asked them to check out this thread as it's interesting reading. I pointed out how as customers our rights are being ignored. This company is clearly doing bait & switch and your helping them, guess what I got a full refund without returning the goods.

[Annie132]

Thanks Katzilly, maybe I have just been wording my messages wrong because I have said all that to them, or maybe I have just been unlucky with the agent dealing with me but I will try again now thanks again.

[jonesgirl07]

@Annie132 

Hi Annie,

Go to the first post in this discussion if you want to see what to say to an agent and check for where I say I got a refund and posted the actual conversations with paypal agents. I had been told by paypal that I must return the item back to the seller to get a refund but I refused because it wasnt a case of not liking the color or whatever, they had sent the wrong item. I said I would return it if the seller would pay the shipping. The first agent I spoke with said they couldnt ask the seller to pay return shipping. I persisted and finally got an agent who re-reviewed everything and refunded my money without my returning it. I think her name was Hannah maybe. I copied and pasted the thread, its near the beginning of the post. Keep trying to chat with agents, hopefully things will work out. so sorry this happened to you. 

-Amy

[JessTB]

No way I'm giving in to this crap. I will win this fight!!