Hi @AnnaW2020--
Like you, the reason I started this thread was to help others who had been affected this company, and to share how I was able to eventually get paypal to refund my money. I see that you wrote you have had to be on hold for a long time with paypal customer reps. Yes, that happened to me too. In fact, they finally came back online in the middle of the night, my time. But because I had already typed out all the issues, they were able to read about it and re-reviewed my case and refunded my money. If you find that you are on hold a long time, still type out everything you want to say to them and keep sending it in the chat. Eventually they will come on to chat with you, and see what you have written, just in case you are not online when they come back on.
Hope things work out for you. It is hard avoiding ordering from these sorts of companies because they often camouflage their company names with english-sounding ones and so you don't even know you are ordering from China. But like you, what disappointed me most was how paypal didnt have my back. At first, they wanted me to return the item, but I refused because the company had sent the wrong item. After chatting with reps lots, paypal refunded my money. Hopefully with enough people pointing paypal to this and other threads on the community boards that show companies that are scamming people, paypal will stop doing business with them.
Heres hoping,
Amy
