PayPal Community

Rather ironically I've just received an email from the return shippers (having used PayPal's pay my return costs scheme) saying that they haven't been able to deliver it. I used the address that Paypal gave me so as far as I'm concerned that is that. ... View more

I've been thinking that my beef is as much with paypal as it is with the scammers. Trying to get them to deal with the scammers properly and also get full refunds is an uphill battle to say the least.   I wondered if there was a way to bypass paypal - and guess what? There is! If, like me, paypal took payment for these goods from your credit card you can request that your credit card to do something called a charge back. Paypal has no say in this process and they and the scammers don't like you using it. If the card company will refund you and take the money from paypal & the scammers. From what I've read you won't have to return the goods and the chances of a refund are high.   It's too late for me to try. Anyone fancy trying it? ... View more

I don't know if you are talking to anyone at Paypal but they have a 'refund my return costs' scheme. In the UK it's £15 however I think it's more than $20 in the States.    Once you supply evidence of the return Payapal will refund you and you can apply for the postage refund. It also affects Xingyao ratings as they get another incorrect goods mark on their account. ... View more

I too have had trouble with this company. Like another poster I ordered a dog pool and got a tiny toy instead.   They offered a 40% refund and heavily emphasised that if I asked for a refund they would make me return the item at my own cost and that this would be very expensive for me. After refusing them a number of times the refund amount reached 60%. By now I knew that they were scammers and was determined to get a resolution so I contacted Paypal. I don't know how many customer reps I was in contact with but they all said the same disappointing things: that I had to return the item at my own expense and that they did not work with fraudulent companies. When I pushed them on the fraudulent companies thing they them said that they were nothing to do with them and they were simply a payment service. I am furious with Paypal that they have this attitude and seem to be on the side of the scammer.   I was still determined to make sure that the scammers refunded me - even if it did cost me. Paypal point me at a facility that would pay my return costs up to £15. The return cost was actually £21 and I was ok spending the £6 difference to get be a pain in their butt. As soon as I submitted pictures of the tracking info Paypal issued a full refund and that the £15 would follow. I'm happy that they are getting their crap back and will also have a mark on their account.   Keep pushing is my advice and don't let them win. Make sure that Paypal is aware too and fight them too. ... View more