Why is there no way to dispute a case being closed?

[fmccree]

This case was closed, not in my favor, but I never did receive the item. I do see the tracking info, but I never received the item. It says it was left at the mailbox but USPS leaves large packages at my door and usually indicates this on the tracking info. It also says the item was" Parcel Select Lightweight" which doesn't sound correct for a large cooler. Also the date I put for expected delivery was just a guess on my part, as it has been quite some time since the order was placed, it seems VERY suspicious that the tracking info has this exact date on it as the delivery date.  What is going on?  Does the seller have someone working inside USPS making up tracking info?

This was for a YETI cooler and I think I was scammed.  Why doesn't paypal let me continue the case or appeal it in any way?  And why can't I have a chat with a live person instead of the useless bot?

[jerryab2]

Paypal is a payment middleman, nothing more. Once the seller proves shipment happened and was delivered, Paypal stops right there. You lose under this system.

The key point is a basic one: Paypal does NOT do anything to verify what is sent to them. So this allows shippers to send NO packages--but they CLAIM they sent the package, and they have "real" tracking numbers to prove it. What the scammers do is look online and find another shipment going to a location near you (same ZIP code, for example). They copy that tracking number to Paypal to get paid. The carriers do NOT provide info *from the carriers' systems* that identify the *actual* name + address to which the tracking number of that package was sent and delivered.  The shipper puts the duplicate tracking number into the Paypal system--and Paypal presumes the address  is *yours* (or whoever bought something from that Paypal *seller*).

The way to get Paypal to pay attention is to document fraud by the seller. THAT gets Paypal's attention. So that is what you have to prove.

You have the tracking number from USPS. Go to your local post office, show them the tracking number, and ask them if this was actually addressed to you AND if was it delivered *to you* (your address). If they say "not your package", GET THAT IN WRITING FROM USPS. Ask for the real delivery info. Scan that letter and then contact Paypal via the chat function on their web site. Tell them the tracking number submitted by the shipper was not sent or delivered to you. The seller knowingly committed fraud. Tell them you have a letter from USPS. You can send it to them documenting fraud by the shipper. Paypal will then contact the shipper, but the number submitted was sent in by the shipper (fake)--so the shipper will quickly give up once they realize the USPS gave out the real delivery info. 

[Beth1235]

Iv been scammed my item arrived damaged I sent them back by Royal Mail which I paid return and nothing Paypal closed the case in sellers term I lost £30 in money and no item

[jerryab2]

Paypal does not get involved with warranty claims. But items damaged in transit is for the carrier to pay you. If the items sent were defective, did you document the defects with pictures of the items and the defects, etc? Only if the items were defective in some way (which you were not told by the seller) would Paypal get involved. If the goods were defective AND you documented those defects, then you might be able to ask Paypal to reverse the charges. However, if you are following the return policies of the seller, Paypal may do nothing because you chose to follow the seller's return policy.