I was able to get a refund today! But I had to do a lot of footwork to get here. I researched as much as I could about Unilone Trade Company. I went through most of the comments on the community, wrote down different email addresses and websites as they were given, did online searches under the company name. I told them that I would like to return the item just so I could get the address and looked it up - it was different enough that it would not have been delivered there. I researched the company that hosted their website. I researched the return address on the envelope and discovered it belong to another company. I filed an ic3 complaint to the internet fraud department of the FBI. I disputed the charge, and when I couldn't get what I wanted to say on the dispute, I sent them messages, asking that it be included in the case. Each time I found something new, I messaged them again. I made sure that they knew how this company was scamming people, how angry I was, and why wasn't this company being investigated. During the course of our conversations, the agent I was dealing with said she had sent the information I gave to the back office to be investigated. When I received an email that the seller had contacted them, I messaged again saying I noticed they had contacted PayPal and that I hoped PayPal considered all the information I provided. Within 10 minutes, I received a refund for the actual cost of the item I bought, not the cost of shipping. I thanked the customer service agent I was dealing with and then asked about shipping, since I have a problem with paying $10.00 for something I ordered that I didn't receive, and I got a credit for it. Being polite but aggressive, having all of your information and ducks in a row with screenshots and links to sites that report scams seems to have worked. This was a lot of work, but for me it was the principle of the thing. There's something wrong when I as the buyer have to jump through these hoops in order to get a refund when they are more than capable and have the capacity to do an investigation of the company on their own. I am further going to lodge complaint against PayPal at the Better Business Bureau stating what I had to go through in order to get that refund. I would advise anyone in the United States to do this, because the BBB well bring it to PayPal's attention. The complaints and the company's responses are completely transparent. For those in other countries, I'm sure you have similar organizations where you can report it and there will be a record of it.
