Tried using the resolution center but it asks to "give us more details". And goes no further

[kevin7779]

Problems with the resolution center

[kernowlass]

@kevin7779 

Sorry hard to advise with so little information, you haven't even said what you need the resolution centre for or what country you are in !!

[kevin7779]

My apologies, not that good with technology 😕 So I bought a chainsaw, and paid through PayPal, thinking that if it is to good to be true then at least I have security. The item wasn't delivered, even though the FedEx email states that it was (signed for by " A [removed]"). I emailed the seller with no response, so I began the process through PayPal. Which only lets me get to a page, that asks for more details. There is nowhere on this page to give any details! Only the option to continue or cancel. It won't allow me to continue!?

[kernowlass · Accepted solution]

@kevin7779 

Do you mean you opened a dispute but can't escalate to a claim?

[kevin7779]

Pretty much

[PayPal_Meghan]

Hello @kevin7779 and @kernowlass, 

Thanks for troubleshooting, @kernowlass!

I'm sorry you're having trouble escalating your dispute case, @kevin7779. Since you're unable to escalate your dispute to a claim within your PayPal account, I recommend contacting Customer Support right away. You can reach Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. 

I hope this is resolved soon! 

- Meghan

[kevin7779]

Bought an item, never received it. No response from seller so I tried to get my money back through PayPal. Which I have not been able to do! The resolution center asks for more details, with nowhere to enter any. Only the option to cancel or continue, which it doesn't.