Suspicious Online Store Cloning Items, then Shipping Worthless Items, How to Proceed?

[MCgendraft]

Hello! I made an online purchase, and after the purchase I started noticing red flags all over. I then decided to research the company, product etc. and found a Reddit thread of others who have had the exact same things happen in this scam. My online order that I paid $60 for has just been shipped, but I already know it IS NOT going to be what I ordered. It will either be a pair of socks, a wallet, small Childs t-shirt or something completely irrelevant. Every time I try to open a case with PayPal, ALL roads lead to the option "Report unauthorized activity" I am hesitant to make that selection because it IS a charge I authorized, before realizing it is a scam, and I just want to do the right thing, and report it before I receive my package. I have read that many people are denied a refund back because this scam actually ships out a product of little value, so they (scammer) have done everything correct, up to the point of when I will open the package. I really don't want to wait until I get the package to file the complaint, but wondering if that is what I need to do? I want to bring this to someone's attention because others are getting scammed! I am out about $60 dollars, but I have been waiting and saving for so long, to order what I did, and it just makes me sad knowing I am going to most likely lose my money. If someone can please help me, I would really appreciate it! I have put together all the paperwork and documentation of all the transactions, and everything involved in this online order. Thank you.

[kernowlass]

@MCgendraft 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[jlmann1998]

I’m having the same problem. In addition I paid extra for same day shipping out and overnight delivery. I feel so dumb. I should have known better