Someone hack into my account, used and then close my account ! I don't know the issue number ?

Naki123
New Community Member

As the title state, I had report to CC about a fraud activity were made on my old account yesterday but they close the chat before I could ask for an issue number. I can't speak English so I can't contact Paypal crew by phone number. Can someone help me please? Does Paypal resolve this issue and when will they send back to me my lost money?

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Naki123 

 

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Kudos & Solved are greatly appreciated. 🙂
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KJG2
Member
Member

They hacked into mine added their name and then paid themselves.  They didn't close the account but I was able to get in and remove any bank info from my account before they could do more damage.  Good luck, because I got "We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use".

 

I've appealed their decision.

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