Six weeks waiting for refund from scam

[Liv69]

In late Sept 2021 I spent AUD4150 on a Chanel bag, full set. To protect myself, I paid via PayPal GS. What arrived in the mail instead was a brochure-like item weighing 50g. PayPal has asked me to complete a number of steps to gain my refund, all of which I have dutifully done. I am not kept updated on the status on my claim, I am simply told that back office is handling it. And each time I call or message to seek support I am told the matter has been ‘escalated’ but with no outcome. Last week, after five weeks of waiting, I ended up in tears on the phone. I am a hardworking nurse and loyal PayPal customer who never makes vexatious claims and who is now out of pocket $4150 for an item that never arrived. I simply don’t understand why PayPal isn’t resolving this matter in my favour.

[kernowlass]

@Liv69 

Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads !
So all claims are being pushed back unfortunately.

As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund.
Sadly you will have to wait it out in the long queue though.  

[Liv69]

Thanks very much your your reply. The refund amazingly came through two days ago. The relief is enormous!

[kernowlass]

@Liv69 

Good news !