Sent money to wrong merchant and filed complaint in error

[hentmanmd]

I mistakenly paid the wrong merchant and filed a complaint to get the money back.  Now the merchant, who did nothing wrong, is being charge a penalty of $100 and other fees.  How do I resolve this.  The merchant did nothing wrong,, it was my fault.

[PayPal_JonK]

Hello @hentmanmd,

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent case. I was able to find a bit of useful info on PayPal Dispute Fees here. I would recommend reaching out to the merchant to try to come to a mutually beneficial resolution. Keep in mind, if you cancel a dispute before you receive a refund, you may not be able to open the case again. 

Please feel free to reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance. 

Good luck!

  - Jon K