Seller Protection

[Devprecisioneng]

There is huge issue with Paypal Seller Protection program.

We sell engineering items and usually the buyer has to pay import charges and import duty which we clearly mention before the shipment. 

Many times so happens that due to fault of the buyer the shipment is returned or destroyed. These are heavy items and many a times the cost of shipping the goods is twice the cost of the item itself. 

Recently my buyer made a mistake and gave the name of his company now he has opened the case on PayPal about item not being received. The item has been returned through DHL i have to bare the return shipping cost also and also have to ask to destroy the material as the import duty is charged (about 50%) on the returned items.

PayPal should at least make the buyer liable in case he is not able to fulfill his part and not blame everything on the seller as lot of genuine sellers are getting trapped and incurring losses.

Dev

[PayPal_RachelK]

Hi @Devprecisioneng,

Welcome to the community and thank you for your patience. 

I do understand your frustration with this. I would suggest you check our User Agreement for details on our Seller Protection and eligible items. 

I hope this helps!
 

- Rachel 

[Darshan-Hirpara]

This is the real issue now a days. most of the sellers are afraid of a claim just due to buyer failed or denied to pay import duties.

The PayPal should really re-work their policies since the Term "Seller Protection" just remained just for a sake of it to win the seller confidence initially to accept payments through the PayPal.

Please Help US OUT worldwide seller common problem about the import duties.

If you really wanted seller to pay import duty, the please mention it on the seller's agreement at least so no seller can get trapped going bankrupt when buyer claims the refund where seller has to refund the item, incur the two-way shipping cost (usually higher than the cost of goods) and pay the import duty on the way back home country.

PayPal really should give a though on this matter.