Reopen a case

[kimmay43]

I want to reopen my case what do I do since there is no refund and I did not know you don’t close except t You get a refund

[kernowlass]

@kimmay43 

Did you close it yourself OR did it time out OR did paypal close it?

[kimmay43]

I closed the case at the request of the seller as I did not know better since I am new to this

[kernowlass · Accepted solution]

@kimmay43 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.