Refund a payment as a guest

KenySoni
Contributor
Contributor
How do i get refund when i made a payment as a guest and I didn’t receive my item ?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@KenySoni 


You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



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KenySoni
Contributor
Contributor
Thanks for your reply but i want to know that How do i contact customer service as i called them but I didn’t get through customer service option ? If you have any email so i can email them then please provide me .
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kernowlass
Esteemed Advisor
Esteemed Advisor

@KenySoni 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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