Hi @Zobyda,
Welcome to the community and thank you for your post!
Based on what you have explained, it sounds like your PayPal account is currently limited. I am sorry to hear this. Typically when an account is limited, payments cannot be received until the limitation is resolved.
When an account limitation is placed, you would be required to complete all the steps in the Resolution Center to resolve it. Once all the steps are done, your account would be sent for review. You would then be updated via email.
If you have any further concerns please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
I hope this helps!
- Rachel
