Access to my account is temporarily limited, I think I know why, but I can't seem to fix it.

Realleeme
New Community Member

Pay pal temporarily limited my account and wants Mr to contact them. I already know it's regarding my payment method. My financial institute I'm using decided to eliminate the visa cards and replace them with mastercard. Now because of this I can't remove my visa card from my wallet and make my already added mastercard my default payment method. Like I said they want me to contact them but there is no number to even reach out.

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @Realleeme,

 

Welcome to the PayPal Community and thank you for your post!

 

I am sorry to hear your account has been limited. I know this must be frustrating. 

 

When an account limitation is placed, you would be required to complete all the steps in the Resolution Center to resolve it. Once all the steps are done, your account would be sent for review. You would then be updated via email. 

 

If you experience any issues completing these steps, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

 

- Rachel 

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