Hi @kaupezanaj,
Thank you for joining the community! Your English is great! No need to be sorry!
I'm so sorry to hear that your complaint was not accepted. It seems like the calculation of the 180 days fell on the same day that you tried to file the complaint, and it may be that the time of day influenced the determination of that limit. It's always best to open a dispute as soon as it is known that there is a problem with the purchase, if the seller has not been responsive or helpful.
I hope this information helps you to avoid any future losses.
Olivia
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