Paypal allowed payment

[rogertb]

Hi, I had a couple of emails “approved” payments … straight into the bin but later checked my pp account and the payments had been approved, one from America, one from Oxford. When I want to make a purchase there are several hoops .. I need my mobile I need to wait for a pass code. How did these payments get through L

[PayPal_Bindu]

Hello @rogertb,

Thank you for visiting our community help forum!

I understand your concern about the unknown transactions in your account. No need to worry! We offer full protection for confirmed unauthorized transactions. Make sure to check your billing agreement payment as this charge could be from a service you signed up for in the past.

You can check the steps on how you can report the unauthorized activity in the resolution center of your PayPal account here : How do I report unauthorized PayPal account activity

Please make sure to update your password and security questions. Once you report the transaction, we will review and update you via email by 10 business days. For any additional assistance, please reach out to our team through the available contact options at the bottom of PayPal page or message us through Twitter or Facebook pages. 

I hope this information helps you,

Bindu

[rogertb]

Thank you. What I don’t understand is why when I make a payment I need my mobile, my password and then PP also send me a pass code but when these two thieves bought things using my account (one in america one in oxford ie not my name and address) they were successful why did these people manage to spend my money ? They didn’t have my mobile, my password or my pass code. PPal are quite correctly giving my money back but how was it taken in the first place ? I will be cancelling my account.

[PayPal_Bindu]

Hey @rogertb,

I certainly understand how concerning this can be for you. The security of your account is important to us. The majority of Unauthorized Account Access cases are a result of inadvertently providing account information, such as bank or credit card account numbers, on fake websites. In such cases, please report the incidents immediately to us by clicking the contact us option at PayPal page, so we can investigate further. To learn more about online safety, click Security near the bottom of any PayPal page.

Best wishes,

Bindu

[rogertb]

Ok, I’ll attempt to be understanding and polite though my patience is fading. Nobody has access to any of my details. How were these fraudsters allowed access to my account without a pass code and without my mobile device ? How many more times … it is impossible for me to spend money without (1) my mobile phone (2) my password and (3) the pass code … how did paypal allow the thieves to circumvent these requirements ?